🛡️ 99% Uptime 📋 Last Updated: June 2026

Warranty Policy

We back our service with a 99% uptime commitment. Here's exactly what that means, what it covers, and how we make it right if we fall short.

1. Our Uptime Commitment

LifetimeIPTV guarantees a 99% uptime on our streaming infrastructure, measured on a monthly basis. This means our servers should be fully operational and accessible for at least 99% of every calendar month — equivalent to no more than approximately 7 hours of downtime per month.

Our servers are distributed across multiple CDN locations with automatic failover. When one location experiences issues, your stream is automatically redirected to a backup server. This architecture is what allows us to consistently maintain high availability.

2. What This Warranty Covers

Our warranty applies to:

  • Server availability: Our streaming servers being online and accessible
  • Stream delivery: Channels being delivered at their advertised quality (HD/FHD/4K)
  • Credential validity: Your M3U URL and Xtream Codes credentials remaining active for the full duration of your subscription
  • Core channel lineup: The major channel categories (Sports, Entertainment, News, Movies, International) being available and functional

3. What This Warranty Does Not Cover

The following are outside the scope of our warranty:

  • Your internet connection: Buffering or quality issues caused by a slow internet connection (we recommend minimum 25 Mbps for 4K, 10 Mbps for HD)
  • Individual channel changes: Specific channels may be added, removed, or changed by broadcasters. We do not guarantee any single channel will be available permanently.
  • Third-party app issues: Problems caused by IPTV player apps (TiviMate, IPTV Smarters, etc.) — these are third-party software
  • Device or router issues: Hardware or network configuration problems on your end
  • ISP restrictions: If your internet provider blocks IPTV traffic, this is outside our control
  • Force majeure: Outages caused by events outside our reasonable control (natural disasters, major internet infrastructure failures, government actions)

4. Scheduled Maintenance

We perform routine server maintenance to keep the service running reliably. Where possible, maintenance is scheduled during off-peak hours (typically between 03:00–06:00 UTC). Planned maintenance windows are excluded from uptime calculations. We will make reasonable efforts to notify active subscribers of extended planned maintenance via WhatsApp or email.

5. How to Report a Service Issue

If you experience a service outage or degraded quality, contact us immediately:

When reporting, please include:

  • Your username or the email you registered with
  • The device and app you are using
  • A description of the issue (buffering, no connection, specific channels affected)
  • A screenshot if possible

Our team typically responds within 1 hour during normal hours and will diagnose the issue with you in real time.

6. Service Credits

If our servers experience a verified outage that exceeds the 99% uptime threshold in a given calendar month, affected subscribers are eligible for a service credit equivalent to the downtime period, added to the end of their subscription. Credits are calculated as:

  • Downtime hours verified on our end ÷ total hours in the month × subscription value per month = credit amount

Credits are applied automatically to active subscriptions. They are not paid out as cash refunds unless the downtime is so severe as to trigger our Refund Policy exception clause.

7. Server Upgrades

We continuously upgrade our server infrastructure to support growing subscriber numbers and new content. Subscription prices are fixed — we will never charge you more or ask you to upgrade mid-subscription to maintain your access. Your $180 (or yearly equivalent) locks in the same full service for your entire subscription period.

See also: Terms of Service · Refund Policy · Digital Delivery

💬